To John T Stankey

Website Contact: webmaster@johntstankey.net

Hi John!

I've tried emailing you a few times, but your executive assistant always forwards my emails off to the "office of the president" team (even though I explicitly asked that they NOT to be forwarded there). In my experience and based on what I've read online, that team is full of absolute professionals at giving long time, loyal, AT&T customers the runaround.

I just want AT&T fiber to be made available at the location seen in the pictures below. Is that really so difficult and too much to ask? You guys already have 95% of everything you would need in place to provide AT&T fiber. It's been that way for YEARS. I've been patiently waiting. With the current VDSL2+ service, (24/5) you can't even watch a streaming show while others in the home are using the connection at the same time. This is a nightmare when working from home. This all is beyond frustrating. So since my attempts to connect with you about this have not worked out, I decided to create this website out of pure frustration.

AT&T and their infinite wisdom

Logic says, if you already have a fiber line running right past some buildings, you could very easily provide those buildings with fiber services without too much work. But evidently, logic is not working a AT&T.

Below you can see the building in Orange County, CA that im referring to. You can clearly see an AT&T fiber line running right past the building, attached to the thicker copper cable thats attached to the utility poles. For those who would question "How do you know it belongs to AT&t???"......AT&T is the ILEC here and also it's very easy to visually trace (even with Google Maps) the line back to an AT&T vRAD box down the street.

Also, just to be extra clear, I am not referring to the cable company lines that are right above the fiber line marked with the red arrow.

Below you can see a close up of the fiber slack loop. I wanted to provide a close up just so we can all see it and make sure there is no confusion. The line proceeds further down the street to serve another building even deeper into the street.

AT&T could VERY easily use a dark fiber strand or two from that existing fiber line to serve any of the buildings that run adjacent to this fiber run. But nope! That is way too logical would make too much sense for them to do.

They would not even need to ask for the permission of the building owner. They could use one of these corning fiber splitter distribution boxes and hang it from the span just like they have done in this area many other times! But like I previously said, it appears to me that would make waaay to much sense for AT&T to do.

So now what?

Oversights and mistakes can happen right? So maybe I should reach out to AT&T and make them aware that there is fiber running past this building and they will see the common sense too and start providing AT&T fiber service. Right?

Based on my experience, nope!

I've emailed quite a few leadership level folks at AT&T (both on a local and national level and have emails to corroborate this) such as John Stankey the CEO of AT&T (whom you probably could have guessed by now) and Jeff Mcelfresh the COO as well as the California President of AT&T Susan Santana and a few others in the Orange County External Affairs team........none really seemed to care and some flat our ignored the email after previously replying to other emails of mine. I always followed up. Nothing.

One of the External Affairs folks did however provide a "solution". He completely ignored the fact that there is fiber running right past the building and proceded to tell me that the only way AT&T fiber could be made available would be if they had the landlord's permission and if the landlord pays some ungodly amount of money to cover the entire installtion costs. All this despite the fact that AT&T already serves the building with services over copper like VDSL2+. To me this sounds like the process a new building has to go through when wiring it up for the first time.

So let me get this straight.......single family homes just up one block from the building and homes at the far end of the street have AT&T fiber available to them. None of the single family home owners had to pay any cost prohibitive installation costs. But if AT&T fiber is to be made available at this building, it's only if someone pays them some ungodly price? AT&T wants else someone to pay to build out THEIR network? Must be REAL NICE for the investors.

I asked these same questions for the AT&T external affairs person (an others I already mentioned) and I have not heard back from this till this day.

I don't know about you, but to me that does not sound like a very customer focused strategy. To me it's even more crazy that is the ONLY 'solution' WHEN THERE IS ALREADY FIBER RUNNING A STONES THROW AWAY FROM THE BUILDING IN QUESTION.

The bottom line?

From my perspective it's very clear what AT&T really cares about. From my experience, its not the customer.

"AT&T CEO John Stankey said getting customers off of copper lines allowed the company to 'turn down' that service in 'low utilization' and 'low profitable' territories. 'I can turn out the lights, walk away, take cost out of business,' he said."

So is that what it is John? This building is in an unprofitable area? Im legitimately asking. This area is only good enough to have your (in my opinion) crap 5G AT&T Internet AIR home internet? Even a child that plays video games online a lot can tell you that AT&T 5G Air internet is absolutely crap internet.

Generally spreaking, with 5G internet, the latency is all over the place as its suceptible to interference, it does NOT have symetrical speeds, and who the heck wants to have a 5G device just blasting radiation inside their house? We already have enough radiation with cell phones. We don't need yet ANOTHER thing.

Fiber for me but not for thee?

Based on publicly available information, John Stankey probably doesn't care about of the above. Why? He made sure his nice big 8281 sq ft, 5 bed and 6.5 bath house in Dallas has fiber internet available to it (per the FCC National Broadband Map). The AT&T fiber lines run right behind his back yard (can be seen from Google Maps) on utility poles literately in the same way as in the location above. He of course has AT&T fiber available. What a coincidence, right??? But no AT&T fiber services for the building in question in the images above.

Should I keep going with sharing my experience here? Maybe when my frustration grows I'll continue writing here.